Calling Features

Call Forwarding – Call Forwarding lets you transfer your incoming calls to any telephone that you can dial directly.

  1. Lift the handset and listen for the dial tone.
  2. Dial *72
  3. Again, listen for the dial tone.
  4. Now, dial the number where you wish for your calls to be forwarded.
  5. When someone answers at the forwarded number, your Call Forwarding feature is now in effect. (If there is no answer, or if the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you will hear two beeps meaning your Call Forwarding feature is now working. Once you have activated Call Forwarding, the phone will make one short ring each time a call is forwarded. You can still make out-going calls from this phone). (If you forward your calls to any number outside your local calling area, you will be charged long distance charges for any calls forwarded from your number to the distant number).

To Deactivate Call Forwarding:

  1. Lift the handset and listen for the dial tone.
  2. Dial *73
  3. Listen for two beeps. Call Forwarding is now deactivated and calls will ring on your phone.

Calling Name Number Delivery – Displays name and telephone number of the party that is calling your line. (Caller information will display on phone or TV – if you are a DE or DE+ customer)

Call Waiting – Call Waiting lets you know someone else is calling when you are on the phone.

  1. A beep tone tells you another call is waiting. Only you hear this tone.
  2. Another reminder will be heard 10 seconds later if the waiting call remains unanswered.
  3. To answer the second call, depress the switchhook* for about one second to place your first call on hold.
  4. You will be automatically connected with the second caller.
  5. Pressing and releasing the switchhook* for about one second will let you alternate between parties. Each conversation is absolutely private.
  6. To end either call, simply hang up, your telephone will ring, when you answer it, you will be connected to the remaining party.
  7. * The switchhook is the round, flat, or whatever-sized button that the handset pushes down when you hang up the phone. Your phone may also have a link or flash key.

Call Waiting Deluxe – Call Waiting Deluxe allows the customer, while off-hook on an existing call, to receive information about the calling party on a waiting call (with a special Call Waiting Deluxe phone).

Automatic Recall – Automatic Recall redials the last person who called you whether you answered or not.

  1. Lift the handset.
  2. Dial *69
  3. You will hear a recording giving the number, date and time of the last person to call and be instructed to dial 1 if you want to complete a call to this number.

Additional Calling Features that are not included in Five For Free:

Speed Calling – Speed Calling lets you call frequently called numbers by dialing only one or two digits. Available in either 8 or 30 number capacities. Numbers can be either local or long distance.
In order to program speed call numbers:

  1. Lift the handset and listen for the dial tone.
  2. For Speed Call 8, dial *74
    For Speed Call 30, dial *75
  3. Listen for the dial tone.
  4. Dial one of the 8 one-digit speed numbers (2-9- Select a two-digit number (numbers 20-49) for Speed Call 30.

Three-Way Calling – Three-Way Calling lets you add a third party to your existing conversation. This feature can be used whether you received or placed the first call.

  1. Depress the switchhook* for about one second. This will place the first call on hold.
  2. Listen for dial tone. Then dial the third person.
  3. When the third person answers, you may talk privately with this person before you make the call three-way.
  4. To make the call three-way, depress the switchhook* for about one second to add the person on hold. Your three-way call is now underway.
  5. If for some reason, the call to the third person is not completed or you decide not to add the third person, depress the switchhook* twice to resume your conversation with the person on hold.
    To disconnect the third person:
  1. 1. Press the switchhook* for about one second. You will now have only the original party on the line OR if either of the other two people hangs up, you can continue to talk to the one remaining.
    To disconnect completely, simply hang up.

*The switchhook is the round, flat or aquare button that the handset pushes down when you hang up the phone. Your phone may also have a link or flash key.

Calling Number Deilvery Block Per Call – Calling Number Delivery Block Per Call allows the calling party to suppress their number on a per call basis such that the called party with Calling Number Delivery does not receive their number.

  1. Lift the handset.
  2. Dial *67

Calling Number Delivery Block Per Line – Calling Number Delivery Block Per Line allows the calling party to automatically suppress their number on all calls without dialing a code such that the called party with Calling Number Delivery does not receive their number. To cancel block and allow delivery for a single call:

  1. Lift the handset.
  2. Dial *82

Automatic Call Back – Automatic Call Back redials the last busy number you called. If the number is still busy, it will continue to redial periodically, alerting you with a special ring when the call can go through.

  1. Hang up after getting busy signal.
  2. Lift the handset again and Dial *66 You will get a recorded announcement stating your call will be next in line
  3. Hang up.
  4. When the number is free you will receive a distinctive ring. Lift handset and the call will go through automatically.
  5. To cancel dial *86

Customer Originated Trace – Customer Originated Trace will trace harassing calls for release to a law enforcement agency. (You will need documentation from the law enforcement agency for us to do a trace on the call)

  1. Hang up from harassing call.
  2. Lift the handset.
  3. Dial *57. You will hear a recording giving instructions on how to complete the trace.
  4. Call the phone company for further instructions.

Selective Call Acceptance – Selective Call Acceptance allows you to program a list of numbers you want to receive calls from. All others will be sent to a recording that the call has been denied.

  1. Lift handset.
  2. Dial *64. You will hear a recording giving instructions on how to activate the feature and how to add or delete numbers from your acceptance list.

Selective Call Forwarding – Selective Call Forwarding allows you to select a list of incoming calling numbers which will be forwarded to you when you are away.

  1. Lift the handset.
  2. Dial *63. You will hear a recording giving instructions on how to activate the feature and how to add or delete numbers from your forwarding list.

Selective Call Rejection – Selective Call Rejection allows you to define a list of numbers you do not want to receive calls from.

  1. Lift the handset.
  2. Dial *60. You will hear a recording giving instructions on how to activate the feature and how to add or delete numbers from your rejection list.

Anonymous Call Rejection – Anonymous Call Rejection rejects calls from callers who block their caller ID information so that their calls donít even ring on your number.

  1. Lift the handset.
  2. Dial *77
    To Deactivate Anonymous Call Rejection
  1. Lift the handset.
  2. Press *87

Custom Ringing / Call Waiting – Custom Ringing / Call Waiting lets you define a list of priority numbers. When a call comes from any of those numbers on the list, you will hear a special ring or if you are on the phone, a special Call Waiting tone.

  1. Lift the handset.
  2. Dial *61. You will hear a recording giving instructions on how to activate the feature and how to add or delete numbers from your priority list.

Personal Ringing (Teen Ring) – Personal Ringing (Teen Ring) allows you to have up to two phone numbers with a single phone line. When called, each number has its own unique ring. Great for teenagers, roommates, or home-based businesses*. Personal Ringing can help you create an individual identity. The unique ring can also help you identify incoming calls as to the type of call, or who it is for Ė before you answer. Personal Ringing gives you some of the benefits of a second line at a fraction of the cost. Even works with Call Waiting** and Caller ID.
*May require a business rate
** Each number has a distinctive beep.

Message Link (Voice Mail Personal Secretary) – Message Link is an easy to use voice answering service that offers several advantages over answering machines. It allows incoming calls to be forwarded to your mailbox when you cannot or choose not to answer the phone. It even works with Call Waiting. If you choose not to answer the Call Waiting tone, the call is forwarded to your mailbox. Message Link takes up no space, no worries about repairs or power outages and it works with any touchtone phone.
Plan Options include Personal Secretary Plus, Family Mail and Call Forward Busy. If you have the Family Mailbox option, you can set up secondary mailboxes and create separate passwords for each one. Each family member can have their very own voice mailbox.